Delivery Terms &Conditions
Delivery is free to a UK mainland address.
All our prices include VAT. Our VAT registration number is 986 1371 87.
All our products are handmade to order and then packaged by us ready for delivery
If you are unhappy with any products you receive you can call us on 01444 473898
or email us at email@example.com. You can also write to us at: Moore Designs,
Court House Farm, Newbury Lane, Cuckfield, West Sussex RH17 5AA. Please quote your
order reference number in all correspondence.
Spheres & Sculptures
Delivery is free to a UK mainland address. We hand make our benches to order and
usually deliver within six weeks. We confirm your delivery date by email. All deliveries
must be signed for.
Damaged in transit:
We very rarely have any problems with damaged goods, but when you take delivery
of your order, please check it for any visible damage before signing for it. If
it is damaged, don’t sign and ask the driver to return it to us. If you notice damage
after signing for it, call us and we will arrange for collection. If you agreed
to have a delivery left in a secure place in your absence and you find it is damaged,
again call us and we will get it collected and resend your order.
If we sent you something you didn’t order, call us as soon as you’re able and we’ll
collect the goods and resend your order.
If you wish to cancel an order please call us on 01444 473898. There will be no
charge and you will receive a full refund if your order has not already been dispatched.
If it has been dispatched, the cost of the packaging or carriers will be deducted
from your refund.
You may return anything to us you if are not happy with it for any reason within
14 days of receipt of goods for a full refund. We will not pay for the cost of returning
goods to us. We would advise using a registered and insured carrier, as the goods
are your responsibility until we receive them at the workshop. These terms and conditions
do not affect your statutory rights as a consumer.
All goods are the property of Alex Moore Artist Blacksmith Limited until paid for
in full. Full payment must be received before delivery.
We accept Visa credit and debit cards, Mastercard, American Express, Solo, Maestro
and Visa Electron. When you buy anything from us using your card, be assured that
we use secure encryption for your card details so that all your personal information
Delivery: UK mainland delivery:
Delivery to the UK main land is free
We aim to deliver all obelisks and garden accessories within 2-4 weeks from receipt
of your order. Seating is usually delivered within 6 weeks. We email you a few days
in advance of your delivery to let you know when it will be.
International delivery charges:
We are able to deliver internationally, please contact us for an individual quote.
Any information you give us will only be used in order to process your order. We
may forward you information about new products that we think you might be interested
in, or about forthcoming shows we will be exhibiting at. If you do not wish to receive
this information, email firstname.lastname@example.org and
ask to be removed from our mailing list. We will not forward your information to
any third party and will always comply with the Data Protection act 1998. Credit
card information is never kept by us once an order has been processed.
Moore Designs is the trading name of Alex Moore Artist Blacksmith Limited. Registered
Company Number: 06017814. Registered Office: Kevin Alderton &Team, 14 South Way,
Newhaven, East Sussex BN9 9LL
All work shown is protected by Copy and Design rights, registered in 2010.